Loyal Service Awards, Long Service Awards and Incentives – Cottrills UK

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Frequently asked questions

Before contacting us please check to see if the answer to your query is shown below.

What should I do if my goods arrive damaged?

We take great care in ensuring that all goods are packaged adequately to avoid potential damage through mishandling. On the rare occasion that damage occurs we will arrange an immediate swap – please ensure that goods are checked within 48 hours of receipt, whether or not you intend to use the goods at that time. Please call 01625 619090, and ask for your account manager or contact us here.

 

What should I do if an item is missing?

If you receive your order but an item or items are missing and the delivery note does not state that the item(s) will follow – please notify us immediately so we can investigate. Please call 01625 619090, and ask for your account manager or contact us here.

 

What should I do if my goods are faulty?

Any faults should be reported to us immediately so that the appropriate course of action can be taken.

 

Are my goods covered by a warranty?

Most electrical and mechanical products are covered by a 12 month manufacturers’ warranty. Please contact us for further details.

 

How will my goods be despatched?

Most goods are despatched by courier service or Royal Mail. A signature is usually required on delivery.

 

Can I request a specific delivery date or time?

For a supplement we can offer Saturday delivery service on most goods. Please call 01625 619090, and ask your account manager for further details or contact us here.

 

I would like to change my goods; is this possible?

If you decide that you wish to exchange your goods for an alternative item this can be arranged provided that we are advised immediately on receipt and that the goods are returned as received and re-packaged. A small charge will be applied to cover collection and re-delivery costs.

 

I have ordered an activity day; at which locations can I take part?

We have specifically chosen activities with broad geographical availability.

 

How long will it take for my goods to arrive?

Subject to stock availability goods will be despatched within 10 working days of order receipt. Made to order and larger items may take a little longer.

 

How can I check my ring-size?

We suggest using a local jeweller, this service is free in most cases.

 

I want an item that isn’t in your gift range, is this possible?

Unfortunately we can only supply those items featured within our range.

 

Can you install the white goods I ordered?

Yes. Connection to suitable existing services one metre or less from the appliance is available (this will not include remedial electrical or plumbing work. Before installation you must ensure that your old appliance is disconnected which can then be removed. See Aspirations or Aspirations On-Line for current cost.